Shipping policy

SONVELLA ships worldwide. Delivery may not be available to certain countries or regions.

Order Processing
Once your order is placed and payment confirmed, it will be sent to production. You will receive a shipping confirmation with tracking information once your order is fulfilled.

Shipping Costs
SONVELLA offers free worldwide shipping on all orders. No minimum purchase required.

Tracking
Once your order has shipped, you will receive a tracking number via email.

Customs, Duties & Taxes
For orders shipped outside the European Union, customs duties, import taxes, or other fees may apply depending on your country's regulations. These charges are the sole responsibility of the customer. SONVELLA has no control over customs processes and cannot predict additional charges.

Lost or Damaged Shipments
If your order arrives damaged or is confirmed lost by the carrier, please contact us at info@sonvella.com. SONVELLA is not responsible for packages lost or stolen after confirmed delivery.

Returns
Please refer to our [Refund Policy] for full details on returns and refund eligibility.

Everlasting Spring S.L. · info@sonvella.com · C/ Industria 19 Bajos, 07013 Palma de Mallorca, Spain · +34 685 686 326 · ESB56866643